1 Acceptance of Terms
By accessing or using the Enkaura IT Solutions website and services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all of these Terms, you must not use our website or services.
These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Enkaura IT Solutions ("Enkaura," "we," "our," or "us").
2 Services Description
Enkaura provides comprehensive IT infrastructure solutions including, but not limited to:
- Network design, installation, and maintenance
- Server infrastructure and cloud solutions
- Cybersecurity assessments and implementations
- Hardware procurement and deployment
- Software licensing and management
- IT consulting and strategic planning
- Managed IT services across our 9 service tiers (Foundation through Universe)
Specific services, deliverables, timelines, and pricing are detailed in individual Service Agreements or Statements of Work executed between Enkaura and the Client.
3 User Obligations
When using our website and services, you agree to:
- Provide accurate, current, and complete information as required
- Maintain the confidentiality of any account credentials
- Not use our services for any unlawful or unauthorized purpose
- Not attempt to interfere with the proper functioning of our website or services
- Not reverse-engineer, decompile, or attempt to extract source code from our systems
- Comply with all applicable local, national, and international laws and regulations
4 Intellectual Property
All content on the Enkaura website — including text, graphics, logos, icons, images, software, and design elements — is the property of Enkaura IT Solutions and is protected by intellectual property laws.
- Our IP: The Enkaura name, logo, brand identity, website design, and proprietary tools remain our exclusive property
- Client IP: You retain ownership of your pre-existing data, content, and materials provided to us
- Work Product: Unless otherwise agreed in writing, custom solutions and configurations developed for you during a project are licensed for your use but remain Enkaura's intellectual property
- Restrictions: You may not reproduce, distribute, modify, or create derivative works from our content without express written permission
5 Service Agreements & Pricing
All service engagements are governed by individual Service Agreements that detail:
- Scope of work and deliverables
- Project timeline and milestones
- Pricing, payment schedule, and accepted payment methods
- Service Level Agreements (SLAs) where applicable
Pricing on our website is for informational purposes only and may vary based on project requirements. Final pricing is established in the signed Service Agreement.
6 Payment Terms
Unless otherwise specified in your Service Agreement:
- Invoices are due within 30 days of issuance
- A deposit may be required before project commencement
- Late payments may incur a charge of 1.5% per month on the outstanding balance
- We reserve the right to suspend services for accounts with overdue payments exceeding 60 days
- All prices are quoted in USD unless otherwise stated
7 Confidentiality
Both parties agree to maintain the confidentiality of proprietary and sensitive information exchanged during the course of the engagement. This includes:
- Technical specifications and network architecture details
- Business strategies, financial data, and client lists
- Login credentials and access codes
- Any information marked as "Confidential" or reasonably understood to be confidential
Confidentiality obligations survive the termination of these Terms for a period of 3 years.
8 Warranties & Disclaimers
We strive to deliver the highest quality IT solutions. However:
- Services are provided "as is" and "as available" except where covered by a specific Service Agreement
- We do not warrant that our website will be uninterrupted, error-free, or virus-free
- Hardware warranties are governed by the manufacturer's warranty terms
- We warrant that our work will be performed with reasonable skill and care in accordance with industry standards
To the maximum extent permitted by law, Enkaura disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
9 Limitation of Liability
To the fullest extent permitted by applicable law:
- Enkaura's total liability for any claim arising from these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim
- We shall not be liable for indirect, incidental, special, consequential, or punitive damages
- We are not responsible for any loss of data, revenue, profits, or business opportunities resulting from service interruptions beyond our control
10 Indemnification
You agree to indemnify and hold harmless Enkaura, its directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your violation of these Terms
- Your misuse of our services or website
- Your violation of any applicable law or third-party rights
- Any content or data you provide to us that infringes third-party IP
11 Termination
Either party may terminate the service relationship:
- For Convenience: With 30 days' written notice, subject to payment for work completed
- For Cause: Immediately upon material breach that remains uncured 15 days after written notice
- By Enkaura: We may suspend or terminate access if you violate these Terms
Upon termination, you remain responsible for all outstanding fees. We will provide reasonable assistance in transitioning services to another provider upon request.
12 Force Majeure
Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, power failures, internet outages, or cyberattacks affecting critical infrastructure.
13 Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of Iraq. Any disputes arising from these Terms shall be resolved through:
- Negotiation: Good-faith discussions between the parties within 30 days
- Mediation: If negotiation fails, through a mutually agreed mediator
- Litigation: Competent courts in Basra, Iraq as a final recourse
14 Modifications
Enkaura reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services after modifications constitutes acceptance.
15 Contact Us
For questions about these Terms and Conditions, please reach out: