We're Here When You Need Us
Technical assistance and a self-serve knowledge base — answers when you need them.
Response Times
Business hours: Sun–Thu, 8:00 AM – 4:00 PM (AST). We respond within 1 business day for standard requests.
Multi-Channel Support
Reach us via email, WhatsApp, or support tickets. Enterprise clients get dedicated 24/7 channels.
SLA Backed
Every support tier includes defined SLAs with guaranteed response and resolution targets.
Response & Resolution Targets
Clear targets for first response and resolution, scaled to your tier.
| Tier | Response Time | Resolution Target | Availability |
|---|---|---|---|
| Foundation – Invest | Next business day | 3 business days | Business hours |
| Fusion – Elite | 4 hours | 1 business day | Extended hours + weekends |
| Enterprise+ | 15 minutes | 4 hours | 24/7/365 |
Get Help
Send us your issue with all the details — attachments welcome — and we’ll triage it inside our SLA.
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You need to be signed in with an approved support account to submit tickets. Contact us to get access.
Ticket Submitted!
We've received your request and will respond within our SLA timeframe. Check your email for confirmation.
Find Answers
Browse common topics or search for specific issues.
Getting Started
4Network & Connectivity
4Security
4Cloud & Email
4Hardware
3Account & Billing
3Other Ways to Reach Us
Prefer a different channel? Pick what suits you best.